In the event that your heater stops working this winter, it’s important that you have someone you can call for fast and reliable service. In other words, you want a qualified HVAC technician.
However, with all the cooling and heating companies and contractors out there, how do you know if you’re hiring the right person? In this article, we’ll review the seven most important qualities that a great HVAC technician has, and why the technicians at our company—Ace Air Conditioning—embody those values.
The 7 qualities of a qualified HVAC technician
1. NATE certification
Let’s start here. We’d argue that this certification from the North American Technician Excellence (NATE) program is essential for any trustworthy HVAC technician to have.
NATE is the largest and most reputable certification organization for HVAC technicians. Numerous distributors and contractors around the country partner with NATE to ensure their workers have the knowledge necessary to work on homes. It shows the technician has obtained certain knowledge in the field, and you want that expertise put to work on your home’s HVAC.
At Ace Air, our technicians are NATE-certified professionals who combine their extensive training with real-world, in-the-field experience.
2. Good company backing
Your HVAC technician should be backed by a reputable company. Here’s how you can separate out high-quality companies from the rest:
- Go online and see what kind of reviews the business has earned on sites like Yelp and Google.
- Talk to your friends, family members, and coworkers about companies they have worked with in the past.
- Check out the guarantees of the different companies being considered.
The company you hire from should background-check every single employee. The technician you hire may end up working in and around your home. For your peace of mind, you want to be confident this individual does not have a serious criminal history or issues with drug or alcohol abuse.
4. Licensed, bonded & insured
In addition to having the proper licensing, the company you hire should also be fully bonded and insured. Working on any system around your house can be dangerous. If you hire a technician without insurance, then you could be liable for any injuries that occur or any damages that they do to the system or your home.
5. Organizational skills
You want someone who will be punctual and show up on time to work on your house. This is especially important for the initial house visit when the technician comes out to examine your HVAC system. When you hire technicians from a company like Ace Air Conditioning, you know you are getting someone who is passionate about the craft and will not leave you waiting for hours on end.
6. Communication skills
The HVAC technician should know what he is doing, but it is also critical for this person to explain it to you in terms you can understand. You deserve to know precisely what is going on with the system, so you can take steps to avoid it in the future. Part of good communication involves providing an accurate quote that will not be wildly off from the final price.
At the end of the day, you need to hire someone you feel comfortable letting into your home. This involves listening to your gut, and while it may not be scientific, there is something to be said about knowing whether you can trust someone. Part of this trustworthiness involves not tacking on any hidden fees at the end of the process, so make sure you keep an eye out for any guarantees the company makes.
Want to work with a qualified HVAC technician? Call Ace Air.
You will be incredibly uncomfortable if you have to go without your air conditioner or heater for any length of time, so make sure you hire the experts at Ace Air Conditioning. We have been in business for 60 years, so we know exactly what we are doing. We are available 24 hours a day, so if you have any questions about our services, feel free to contact us.